Refund Policy

At Pintash, we want you to be happy with your purchase. Because we sell beauty and skincare products through a dropshipping model via Modalyst, our return and refund terms vary slightly depending on the supplier. Please read this policy carefully before placing an order.

 

1. Return Window

Return requests must be submitted within 14 days of the delivery date. This is the standard return window for suppliers in the Modalyst Marketplace. After 14 days, we are unable to process returns.

 

2. Opened or Used Beauty Products - Final Sale

For hygiene and safety reasons, opened or used beauty and skincare products - including serums, creams, lotions, lip products, bronzers, and facial tools that have been used - cannot be returned or exchanged under any circumstances.

​

If your product arrives sealed and unused and you wish to return it within 14 days, contact us first at sales@pintash.com before sending anything back.

 

3. Eligibility for Return

To be eligible for a return, items must be:

• Unopened and unused, in their original sealed condition

• In original packaging with all seals, labels, and accessories intact

• Requested within 14 days of confirmed delivery

 

4. Non-Returnable Items

• Any opened or used beauty, skincare, or cosmetic product

• Items marked as Final Sale at the time of purchase

• Items damaged due to customer misuse or improper storage

• Items without original packaging or with removed labels

 

5. Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or is materially different from what was described, contact us within 7 days of delivery at sales@pintash.com. Include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

​

We will arrange a replacement or full refund at no cost to you. In most cases you will not be required to return the item.

 

6. How to Start a Return

Email sales@pintash.com within 14 days of delivery. Include your order number, the item(s) you wish to return, and the reason. Do not ship items back without first receiving written approval from our team - unauthorised returns cannot be processed.

 

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by us. We recommend using a tracked shipping method. Pintash is not responsible for return packages lost in transit.

 

8. Refunds

Once a return is approved and received:

• Refunds are issued to your original payment method within 5–10 business days of approval

• Original shipping costs are non-refundable unless the return is due to our error

• Refunds are processed in Canadian dollars (CAD)

​

If your refund has not appeared within 10 business days, check with your bank or card provider first, then contact us at sales@pintash.com.

 

9. Order Cancellations

Orders can be cancelled within 12 hours of placement by emailing sales@pintash.com. After 12 hours, your order may already be in fulfillment and cancellation may not be possible. If cancellation is not possible, you may return the item under this policy once it arrives.

 

10. Contact

For all return and refund requests: sales@pintash.com

We respond to all inquiries within 1–2 business days, Monday through Friday (excluding Canadian statutory holidays).