Shipping Policy

Effective Date: June 1, 2026

Pintash is a Canadian beauty e-commerce store operated from Calgary, Alberta. All orders are fulfilled and shipped directly by third-party suppliers connected through Modalyst, a dropshipping platform integrated with our Wix store. We do not hold or ship inventory ourselves.

1. Free Shipping on All Orders

Pintash offers free shipping on every order - domestic and international - with no minimum purchase required. This is applied automatically at checkout.

2. Order Processing Time

Orders are processed within 1-3 business days of payment confirmation, Monday through Friday, excluding Canadian statutory holidays. You will receive:

An order confirmation email immediately after purchase
A shipping notification email with your tracking number once your order has been dispatched

Orders placed after 5:00 PM MT, or on weekends and holidays, will begin processing on the next business day.

3. Estimated Delivery Times

Delivery times depend on the supplier and your location. These are estimates and are not guaranteed:

Canada: 7-14 business days
United States: 7-14 business days
International (other countries): 10-21 business days

Some products sourced from international suppliers may take longer. During peak periods such as holidays or sales events, please allow additional time.

4. Shipping Carriers

Your order will be shipped by the fulfilling supplier using a carrier appropriate for your location. Common carriers include USPS, UPS, FedEx, Canada Post, and international logistics services such as ePacket or DHL eCommerce. The carrier and tracking number will be provided in your shipping notification email.

5. Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24-72 hours for tracking information to become active. If your tracking shows no movement for more than 10 business days, please contact us at sales@pintash.com.

6. Split Shipments

If you order multiple items, they may ship separately from different suppliers and arrive at different times. You will receive separate tracking numbers for each shipment. No additional charge applies for split shipments.

7. Customs, Duties, and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or fees charged by your country's customs authority. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Pintash is not responsible for delays caused by customs clearance.

Canadian customers will see applicable GST/HST applied at checkout based on their province of delivery.

8. Incorrect Shipping Address

Please review your shipping address carefully before completing your order. If you need to make a correction, contact us immediately at sales@pintash.com. Once an order has been submitted to the supplier for fulfillment, address changes may no longer be possible. Orders returned due to an incorrect address may be subject to re-shipping fees.

9. Lost or Delayed Packages

If your order has not arrived within the maximum estimated delivery window, please contact us at sales@pintash.com with your order number. We will investigate with the supplier and follow up within 3–5 business days.

10. Contact

For all shipping questions: sales@pintash.com

We respond to all inquiries within 1–2 business days, Monday through Friday.